Operational Excellence (OpEx) is about more than just cutting costs; it’s about creating a sustainable culture of improvement that delivers value to the customer. This course focuses on integrating various methodologies (Lean, Six Sigma, BPM) into a unified strategy for organizational excellence.

Course Objectives:

• Define and implement an Operational Excellence framework.
• Align operations with the organizational strategy (Hoshin Kanri).
• Optimize end-to-end business processes.
• Develop High-Performance Teams (HPTs).
• Use visual management and KPIs to drive performance.

Target Audience:

• Operations Directors and Managers.
• Process Improvement Specialists.
• Change Managers and Strategy Officers.

Course Outline:

Day 1: Defining Operational Excellence

• The Shingo Model and OpEx Principles.
• Strategy Deployment (Hoshin Kanri).
• Linking OpEx to Customer Value.
• Assessing Organizational Excellence Maturity.

Day 2: Business Process Management (BPM)

• Identifying and Mapping Core Business Processes.
• Process Ownership and Governance.
• Analyzing Process Efficiency and Effectiveness.
• Technology’s role in OpEx (Automation and ERP).

Day 3: Creating a Culture of Excellence

• Leadership Behaviors for OpEx.
• Building and Managing High-Performance Teams.
• Employee Engagement and Empowerment Strategies.
• Managing the “Soft Side” of Change.

Day 4: Visual Management and Daily Accountability

• Designing Effective Dashboards and KPIs.
• Visual Management Systems (Obeya, Gemba Walks).
• Daily Stand-up Meetings and Tiered Accountability.
• Problem Solving at the Source.

Day 5: Sustaining and Scaling OpEx

• Creating a Center of Excellence (CoE).
• Knowledge Management and Best Practice Sharing.
• Auditing for Sustainability.
• Final Workshop: Building an OpEx Roadmap for your Organization.