This intensive course is designed for professionals who wish to perform first, second, and third-party audits of Quality Management Systems (QMS). It provides a deep understanding of the ISO 9001:2015 requirements and the auditing techniques defined in ISO 19011.

Course Objectives:

• Interpret the requirements of ISO 9001:2015 in the context of an audit.
• Plan, conduct, and report a QMS audit.
• Understand Risk-Based Thinking and Process Approach.
• Identify non-conformities and evaluate corrective actions.
• Lead an audit team and manage audit communications.

Target Audience:

• Internal Auditors and Quality Consultants.
• Quality Managers and Compliance Officers.
• Management Representatives.

Course Outline:

Day 1: ISO 9001:2015 Requirements Review

• The High-Level Structure (Annex SL).
• Detailed review of Clauses 4 through 10.
• Understanding Context, Leadership, and Planning.
• Process Approach and Risk-Based Thinking.

Day 2: Audit Principles and Planning

• Types of Audits and Auditor Responsibilities.
• The Audit Cycle and ISO 19011 guidelines.
• Developing the Audit Program and Audit Plan.
• Creating Audit Checklists and Working Documents.

Day 3: Performing the Audit

• Opening Meetings and Communication during the audit.
• Gathering Audit Evidence: Interviewing and Observation techniques.
• Audit Sampling and Verifying Information.
• Managing Challenging Audit Situations.

Day 4: Audit Reporting and Closing

• Evaluating Audit Findings and Determining Non-conformities.
• Writing Non-conformity Reports (NCRs).
• The Closing Meeting and Audit Report preparation.
• Evaluating Corrective Action Plans.

Day 5: Leadership and Final Examination

• Leading the Audit Team.
• Maintaining Auditor Competence.
• Final Review of Audit Scenarios.
• Exam Preparation and Mock Assessment.